Thank you for choosing PTING Technology's products! In addition to providing you with high-quality products, we pay more attention to sincere and good service. To build an excellent brand in the industry is the corporate purpose of Paiting. Service is the cornerstone of the brand. Therefore, creating a continuous, efficient, advanced and complete service system is Paiting Technology's unchangeable business policy.

PTING Technology's three-stage service plan for users:

【Pre sale】：According to the needs of users, provide professional pre-sales technical consultation for each user, help users analyze needs and process conditions; design and select ideal equipment and process solutions for users;

【On sale】：Formulate the "Project Schedule" and "Sale Communication Memorandum" to maintain a high degree of close communication with users on equipment technology, design, manufacturing and installation matters, so that users can participate in the whole process and grasp real-time progress. Provide users with standardized and systematic professional technical training, popularize equipment and related process knowledge, and conduct on-site operation demonstrations, provide maintenance common sense consultation, and provide one-stop services such as installation and commissioning;

【After sale】：Establish equipment use, maintenance files, and after-sales service communication groups for each user to keep abreast of the user’s use status; provide professional consulting services for product updates and function improvements, equipped with professional after-sales service teams, and regularly return visits to new and old customers and equipment dimension establish a spare parts warehouse for equipment parts to meet the timely needs of users to replace parts during maintenance.

In order to make the equipment you purchase can better meet expectations, users are invited to participate in the three-stage service process of Paiting Technology:

【Pre sale】：The user please send equipment users, management personnel, participate in equipment selection, and put forward detailed suggestions and requirements

【On sale】：The above personnel participate in equipment design suggestions, supervision, full participation in equipment installation and commissioning and system operation training

【After sale】：Read the instructions in detail, study the working principle of the equipment, establish equipment maintenance files, and ensure that special personnel are responsible for the maintenance.

1. Warranty and service terms:

1. Service principle: No matter what causes the equipment failure, repair the equipment first to ensure the normal production of users.

2. Warranty period: The contract product quality guarantee period is 12 months from the date of final acceptance of the product or 13 months from the date of delivery, whichever comes first. (Except for wearing parts). The buyer (or the final party) must use the contract product under normal conditions in accordance with the "Instruction Manual". During the quality assurance period, if the equipment is damaged due to defects in the design and manufacture of the seller’s equipment, or cannot be used normally, the seller shall be responsible for free repair or replacement; such as the equipment caused by improper operation of the buyer (or the end buyer) The seller can send someone to solve the fault, and the buyer (or the final buyer) is responsible for all costs. Outside the warranty period, the seller preferentially provides spare parts and maintenance services.

3. Maintenance service: If the customer requires long-term entrusted maintenance, the business personnel will sign the maintenance contract, and the after-sales department will perform the maintenance service according to the contract. Production.

4. Service time: During the warranty period, if the user calls or sends a letter due to equipment failure, the supplier will reply within 4 hours; if it is necessary to send someone to the scene to solve the problem, the supplier will dispatch personnel within 48 hours (Monday to Saturday, morning) 8:00-20:00). After the warranty period expires, the contractor will continue to provide quality services. If the equipment is damaged, the contractor will continue to provide equipment spare parts and equipment maintenance work at a preferential price.

2. Installation and debugging:

1. After the goods arrive, the buyer is responsible for unloading the goods, and (if necessary) the seller is responsible for providing remote guidance.

2. (If necessary) The buyer shall provide the seller with the plan drawings of the installation site. The seller is responsible for the equipment positioning and system construction drawing design. The equipment positioning and system construction drawings designed by the seller must be signed and approved by the buyer before they can be organized and implemented.

3. (If necessary) The seller shall provide the equipment foundation drawing to the buyer for the equipment foundation construction within one week after receiving the advance payment.

4. The seller receives the written installation notice from the buyer (or the final demander), and receives the "Confirmation Form of Installation and Commissioning Notice" signed by the buyer (or the final demander) and starts the installation after confirming that the installation conditions are met.

5. If the buyer cannot install it because the buyer does not have the installation conditions, the buyer should ensure that the equipment is in good condition and bear the relevant expenses.

6. The buyer is responsible for (or coordinating the end purchaser) to provide lifting equipment, welding equipment and other auxiliary equipment at the installation site.

7. If the buyer requires the installation site to change, the replacement or scrapping of equipment parts and related expenses incurred by the seller shall be borne by the buyer.

8. The final purchaser is responsible for connecting the power supply to the power inlet terminal of the equipment, and connecting the compressed air pipe to the air inlet port of the equipment.

3. Acceptance and delivery:

1. Acceptance standards: All technical indicators of the equipment shall be implemented in accordance with technical agreements (if any), contracts, contract attachments, and relevant national, industry and enterprise standards.

2. Acceptance content: According to the relevant content stipulated in the technical agreement (if any), contract and contract appendix, the main specifications, basic functions, main performance and configuration of the equipment, equipment technical data, equipment accessories, equipment list, etc. shall be checked and checked for compliance. acceptance.

3. Acceptance organization and time arrangement:
Pre-acceptance (if required): After the goods are ready, the seller informs the buyer to go to the seller’s factory for pre-acceptance, and the buyer will reply in writing on the pre-acceptance arrangements within 3 days after receiving the notice. If the buyer does not organize within one week of the seller’s written notice If relevant personnel conduct pre-acceptance or fail to give a written response, it shall be deemed that the pre-acceptance has been completed.

inal acceptance: After installation and commissioning, the seller will issue a written acceptance application. Within 3 days after receiving the written acceptance application, the buyer will conduct the acceptance inspection together with the final purchaser (if any) and issue an acceptance report within 2 days. The parts that need to be rectified, after the rectification Submit the written application again until the acceptance is qualified. If within one week of the seller’s written acceptance application, the buyer does not organize relevant personnel to conduct the acceptance, the product is deemed to be qualified, and the delivery is automatically completed and the balance is paid.

4. Delivery conditions: The seller will submit all the goods and technical materials listed in the contract to the buyer for acceptance, and the buyer and seller will complete the delivery after signing the acceptance form.

4. technical training

1. The contractor is responsible for free technical training. After the installation and commissioning are completed, technical guidance and training will be provided to the demanding-side operators until the operators are proficient in the technical principles of the equipment structure and the correct operation, inspection, repair and maintenance of the equipment.

2. Training content: equipment structure principles, electrical control principles, fault analysis, etc., as well as equipment operation, repair, maintenance, safety education, etc.

3. The training location is on the site of Party A, and the training time and personnel shall be negotiated by both parties.

4. After the training is completed, both parties sign the training acceptance report.

5. service process

1. No expenses incurred during the warranty period: the salesman receives the call-transfer it to the after-sales manager for processing

2. There are expenses incurred:
The salesman receives the call-forwards the evaluation form to the after-sales manager to process the evaluation form-signs the service order for the business-collects the payment-informs the after-sales processing-maintenance acceptance

6. Implementation documents of the Paiting service system: